Remote technical support
Ask about product selection, surface preparation, seams or an application issue.
Selecting materials and preparing the work
Tell us the product you plan to use, the application and the substrate. We can help you review
preparation requirements and select supporting materials for the system. For seams, corners or
penetrations, include a drawing or photo during the email follow-up.
Questions during installation
Describe the issue and the current stage of work. Include the product name and any order or batch
reference. Photos or short videos help us understand the surface condition and the steps you have
taken.
We can explain the relevant product instructions, suggest points to check and help you find
available technical data or detail drawings. Follow the applicable product instructions and project
requirements for site-specific installation decisions.
Request technical support
Product quality & warranty support
Ask for written warranty terms before confirming your order. Agree the covered products, specifications and warranty dates.
Product warranty coverage
Our product warranty covers conformity with the agreed specifications at delivery and material or
manufacturing defects discovered during the stated warranty period. The written warranty for your
order identifies the covered products and batches, specifications and start and end dates.
Coverage follows that written agreement. The product warranty does not cover installation
workmanship, project design or the watertightness of an entire system. Shelf life and expected
service life do not extend the warranty period.
Reporting a concern
Contact us in writing through your established business contact as soon as you identify a concern.
Include the order reference, product or batch identification, a description and photos. Keep the
affected products for any agreed inspection or sampling, and follow the notice requirements in your
written warranty.
Resolving a covered defect
For a verified covered defect, we choose replacement of the affected products or a refund of their
actual purchase price under the applicable warranty. We agree transport arrangements and costs with
you in writing before any shipment.
Contact us about warranty support
